Appointment was quick, engineer was thorough and polite, repair was done quickly . One part had to be ordered so second visit was arranged quickly
Payment was very transparent so I knew exactly what I was paying
Easy to book online. Good communication and very helpful engineer. Job sorted quickly.
Ben was on time resolves the problem quickly.
Becky was excellent and very helpful with my call, regarding Price, Engineer availability, and the process of the call visit.
Requested a morning call and Becky said she would clarify this on the call request.
Overall based on my 1st experience of NAC a 5 Star rating
The person answering the phone was very professional but also friendly in her approach, She explained the fee structure of the repair visit very clearly and gave a good explanation of how the appointment would be made.
Efficient service. Both appointments on time, No futile waiting for the engineers arrival.
Everything was on time , work completed, engineer was brilliant , definitely have you again.
My enquiry was answered quickly without any recorded messages or transfers to other departments. A few details were requested, straight forward terms were clearly explained and an engineers visit was booked. Then the engineer rang within 10 minutes to confirm a date and time. The whole thing was completely painless. Very well done!
Becky was helpful and efficient booking in the works. Engineer was here the same day and fixed the problem with our washing machine.
Happy to recommend
Helpful info given. Alternative appointments offered.
Booking was easy- I could do it online rather than calling in normal hours
Payment was easy online and covered the initial visit to diagnose the problem, and the follow up repair visit once the faulty part was ordered
Service man was polite and friendly, and cleaned/tidied everything
Most helpful in arranging an engineer visit for the following day for a fault with our washing machine. Received a call from the engineer minutes later confirming a time for tomorrow’s visit. Excellent service, thank you!
