Labour charge was determined upfront, so no hidden extras. We received the confirmation of the time of the visit the evening before and a text on the day to confirm the engineer was on his way. The engineers arrived on time and were very thorough/professional and left the area clean and tidy. Excellent Service.
Fantastic! I strongly recommend this company for their service, very polite and helpful. If I could give 10 stars I would!
The engineer came out quickly. He was on time, polite, smart and well equipped. The fault was identified quickly by the engineer, who fixed the problem making the machine work as normal. Thanks.
Nice guy, fixed quick, good price.
A big Thankyou to the engineer for an excellent job.
We also had a gas leak which we didn’t realise
but he smelt in when he came in the house
We have now had it fixed
Thankyou again for fixing the fan oven
Things I liked
1) quick and easy to book
2) received a call half hour before he arrived
3) Ashley was professional and courteous as well as very knowledgeable
Opportunity to improve
1) payment process for any parts – would have liked ability to pay via contactless
Very quick and efficient service, engineer was very helpful, polite and knowledgeable. I was very happy and impressed with the service and would recommend you to everyone. Thank you very much!!!
Everything about my experience with this company was professional 👌 from first visit, diagnosis, ordering parts and fitting them the process was quick and smooth.
Brilliant engineer- Nick. The site does give the impression that faults can be fixed on the day but where parts are required one should expect it to take up to 5 days for repairs to be completed
Quick efficient support, well explained and very useful. Much appreciated!
The engineer provided by NAC was excellent. Initial communication with NAC was spot-on; I was given choices of booking dates/times; when I made a selection NAC was quick to respond and confirm. The engineer arrived well within the agreed booking window. He was polite, patient, efficent, tidy and knowledgeable. He undertook the work with the minimum amount of disruption to our home and time. The engineer explained the issue with my product in detail. He talked me through ways to check and look out for future faults. He waited to checked that the product was functioning properly several times before declaring it was ‘fixed’ (ensuring that his work had definitely solved the problem). He also tested the power plug to make sure that was working correctly. The way he explained the call-out warranty on the repair, and the wider NAC policy on any future issues was very helpful and informative. My experience was positive in every sense and I would strongly recommend NAC and the engineer who attended today. Many thanks!
Chris was excellent and explained what work he was carrying out
