Weren’t able to repair it but the repair man was timely, really helpful and did identify the fault but can’t repair due to manufacturer not sharing their programmed panels.
I was informed who was coming and what time , which helped and when he came . He checked my dryer and explained what part I needed and if I wish for him fix the problem , he would order the part and arrange a day and time for him to come out. I was happy for him sort the problem out . He called me back the next day and arranged a visit . He sorted the problem out . Great service .
Engineer arrived promptly for dishwasher repair and despite the fault code suggesting the wrong components, correctly diagnosed the cause. Returned at a later date to complete the repair. Very tidy worker. NAC is thoroughly recommended!
They were honest and gave me the facts so I could make my decision
Not very helpful on the telephone
Engineer was polite and gave impression there would be a generic part to fit the equipment
Easy and quick to book a repair. Appointment came within two days. Engineer turned up within allotted time scale.
Turned up on time and sorted problem
Prompt response to phone call ( a human answered it GREAT) Info taken and passed on to engineer, no fuss or bother.
Engineer phoned to arrange convenient time to visit and to confirm what the problem was.
Engineer Richard arrived, sorted the the problem and we are now up and running again, Richard is a good ambassador for your company.
The technician was on time and very pleasant he gave the dishwasher a full check out, he explained that a bit may be the problem but would work ok and if it did go wrong again that he had the serial numbers to get the part and it would be fixed under warranty. GOOD JOB WELL DONE 👍
Ian was hard working and efficient.
First time using NAC and I can honestly say I’ve never had a more hassle free experience. I called with my issue and was given a same day appointment. Unfortunately, I had to reschedule this appointment which was no hassle at all and the 2nd visit went ahead. The engineer kept in regular contact with an ETA and was very helpful and informative. A repeat visit was needed due to a part being required. The process for paying for and arranging this 2nd visit was painless, just a couple of clicks and some details. The price for the fix was very reasonable and there were no hidden fees or charges, I felt very in control of what was going on despite my lack of knowledge when it comes to appliance repair. I wouldn’t hesitate to use NAC again and will recommend to everyone. Thanks for such a positive experience.
Very good service my only gripe is, it states no hidden charges but i would of thought if advertising we fix all ovens that all elements would be on the van. Instead you then have to pay for additional parts. Expensive.
