The website is clear and the confirmation immediate. I booked the wrong date, so rang the company and was given a new date straight away. The engineer confirmed his visit on the day, and he came within the time-slot given. He was professional, amiable, efficient and explained what was wrong, what he was doing to correct it and how I might avoid the problem in future.
Great Experience!
Spoke with lovely people to book visit, and then to check when engineer coming.
Alex rang to say he was on his way and was knocking at the door at the said time.
He was efficient, knowledgeable and very easy to talk to! We had a lovely chat while he was fixing the cooker.
I’m very happy to recommend NAC to anyone needing an appliance fix.
The service throughout was efficient, prompt and polite.
10/10. Well done NAC!!
My year old under counter freezer suddenly stopped working after I had to hastily move following an extremely frightening burglary. I booked a repair with NAC and was SO impressed with how up to date they kept me on the dates and times their engineer would be arriving, so refreshing after being let down by so many other tradesmen recently. The engineer came and told me very quickly and honestly that he could smell coolant gas coming from my freezer and after some checks, advised me that repairs would cost me more than a new appliance. I greatly appreciated his honesty as my budget is tight after all my moving expenses and the losses incurred from the burglary as I’m waiting on a decision from the ombudsman. He was friendly, honest and really kind and professional throughout and I’d not only happily use NAC again but recommend them to friends and family too. A really skilled and professional company that clearly are very customer focussed.
Although not a next day visit as the advert states – 4 working days – I had to change it again due to diary commitments. The engineer was clean, tidy, polite and efficient. Although the inspection took place without removing the fridge and looking at the working parts – he said that he believed it to be working ok and we were to monitor it – if there were any problems they would come out again at no charge.
I was kept in touch about attendance times and delays due to traffic traffic so I was not tied to the front door. The visits were brief and efficient.
The engineer was very knowledgeable and professional and did an excellent job. Very friendly and explained everything. I will definitely use this company again and highly recommend
Maff the engineer arrived very promptly and fixed the oven within an hour.
Great Service
We had a problem with the dishwasher, the 1st engineer (Matt) arrived on time and quickly diagnosed the fault and ordered the spare part. Within a couple of days the 2nd engineer (Paul S) arrived on time. The new part was quickly fitted and the dishwasher is better than ever.
From the call handling, the Communication and the professional service, I thank you.
Very efficient service. Engineer came on time and, with good humour, soon fixed the problem.
Very helpful guy
Very nice engineer, explained everything, on time, very helpful when I needed a part to fix my machine
