Very fast call out and quick repair. Call out charge told before coming out and spare part price given and fitted within minutes.
Poor heat distribution, broken oven door, a smell of gas, hob not working – fix these issues and more.
Very fast call out and quick repair. Call out charge told before coming out and spare part price given and fitted within minutes.
Very efficient service from initial phone call to visit from Service Engineer – always kept fully informed and Christopher, the engineer, was great – friendly and knowledgeable – would definitely use again!
Fast friendly service
Prompt response. Engineer came at scheduled time. Fixed problem quickly. A lot cheaper than a Miele Engineer call out.
Speedy and efficient service. Engineer was knowledgable and kept me informed from start to finish of the job.
Very efficient, kept me informed when he would arrive and had the correct part to mend my dishwasher. So really great!
Great
Five stars
The engineer was friendly and efficient and explained the problem well
Came in and fixed in 5 mins, great stuff
Engineer was on time, courteous and knowledgeable. Clean and efficient repair, happy days😁
On the 14th December 2023 my Britannia built under oven stopped working. NAC Engineer booked for earliest date available.
27th Dec. Engineer arrives. Assesses problem, orders parts: 1 roof element, 1 selector switch, two door hinges.
15th Jan 2024. Engineer returns to fit parts. Wrong switch and element. Right hinges.
24th January. Engineer returns and fits correct parts. Orders some cosmetic parts and new bulbs. All turn out to be unavailable.
Total time: 41days
Total cost £475.77 inc parts and callout.
plus £328.95 for a countertop oven to see us through.
So… Yes, five stars for fixing the oven. However in terms of the whole experience a little misleading. Yes, it was in part a repair over Christmas and New Year and Yes, NAC’s suppliers let them down. Yes the oven is around 24yrs old. Yes, service firms like NAC are dependant on other factors beyond their control to be able to deliver their service promises. One good thing: the callout fee covers the initial assessment then subsequent fitting. Also if the parts are wrongly supplied another visit to fit the correct ones is also covered.
Very professional. Sorted the problem quickly and explained what was wrong.