Our Reviews

The company were really professional, we booked and had an engineer sent out the next day. They were really clear about the fee and what it covered, and we were kept up to date about when the engineer would arrive in a two hour window. The engineer (Kingston) was brilliant: knowledgable and reassuring. He fixed our washing machine and offered ideas on how to prevent it breaking again. We will definitely be using them for any future issues.

My initial call was answered promptly and the call centre staff member was clear with the delivery of information about terms and costs which I considered to be reasonable. The system of text and email confirmations was efficient and the engineer was both helpful and friendly; he presented his fault diagnosis and assessment clearly and patiently provided explanations to questions asked.

ARRIVED ON TIME AND A FIRST CLASS SERVICE

Very straightforward process to book. Very quick attendance and identification of the problem. Part ordered and all sorted, along with some good advice a couple of days later. Excellent communication and no hidden charges. Recommended.

I’ve used NAC three times now, twice for oven/grill repairs (blown elements), and the latest visit for my 7-year-old washer/dryer that was playing up and not selecting programmes correctly.

On this occasion, Tim the engineer turned up, immediately knew what the likely problem was and fixed it in about half an hour without needing to get new parts. (I had previously been told by another company that I would need a new system board for about £150!).

A couple of days later, I realised that the dryer wasn’t heating so he came back and fixed that (unrelated) problem too. (A trip switch had opened caused by fluff build-up in an inaccessible part of the machine.) Again, Tim knew exactly what had happened and why and fixed it with no further charge or parts needed.

I think that is good service.

Telephone staff were extremely helpful and patient! I was enquiring on behalf of an elderly gentleman who doesn’t use a mobile phone! All messages came through me and I passed them on to him. He was delighted with the service and the outcome- dishwasher mended!

Most importantly the engineer fixed the problem. He also arrived in time slot, was courteous and helpful

Very quick call out and the price was very comparable with others. Alex who attended earlier than expected was first class. Polite and extremely thorough. Would not hesitate calling on this company again should I need to. Thank you.

Excellent service. The repair to our washing machine was completed just over five hours after I made the initial call for help! Is that a record? The engineer could not have been more pleasant and helpful. He was determined to get it sorted, and succeeded. Outstanding in every way. Thank you.
Robert McLean

Everything was brilliant from the first phone call to the final repair. It’s open and up front about the cost, timing and what is needed to finish the job. Thank you for your efficiency.

Engineer was polite, professional, friendly and worked quickly and cleanly. He gave me advice when asked about how to avoid the same thing happening again.

Easy to book on line with an email confirmation. A time slot was provided the day before the appointment.
The engineer was early and phoned me to make sure that was okay. He was knowledgeable and helpful. I was very happy with the service and repair.