Poor heat distribution, broken oven door, a smell of gas, hob not working – fix these issues and more.
Your appointment is booked and confirmed. There’s nothing more you need to do!
The evening before your appointment (at 6 PM), you’ll receive a text message with your allocated time slot. If you’re happy with the time, simply reply ‘Y’ to confirm.
On the day of your appointment, the engineer will either call or text 30 minutes before arriving, so you know when to expect them.
On arrival, the engineer will:
If the repair can be completed without parts: The engineer will fix your appliance, take payment, and be on their way. If parts are required:
Once you complete payment for the parts via the link, we will automatically place the order. As soon as they arrive, we’ll arrange for the engineer to return and fit them.
🚨 Important: You will NOT be charged for the engineer’s time on any follow-up visit – these are free of charge! You only pay for the parts needed to complete the repair.
Once the parts are delivered (usually within 3-5 days), we will then book the next available slot and notify you the evening before, just as we did with your first visit.
On return the engineer will:
After the repair is completed, you’ll receive an invitation to share your experience. Your feedback helps us continue improving and providing the best possible service.
We aim to send an engineer on the same day of reporting the fault or the next day where possible.
We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.
We understand the importance of budgeting and make sure you are fully aware of all costs in advance.
Husband and Wife team Adrian & Amanda set the standards at NAC with over 40 years experience.
