FAQs

Cookers, Dishwashers, Cooker hoods, Fridge freezers, Hobs, Ovens, Tumble dryers, Washing machines

Certainly! Regular maintenance can help prevent issues with domestic appliances and extend their lifespan. Here are some general tips:

Read the User Manual:

Always read and follow the manufacturer’s instructions for installation, operation, and maintenance. The user manual provides valuable information specific to your appliance.

Cleaning:

Regularly clean your appliances to prevent the buildup of dirt, grease, and debris. This is especially important for appliances like ovens, cookers, refrigerators, and dishwashers.

Refrigerator Condensers:

Clean the black coils at the back or underneath your fridge freezer. Dust and dirt can accumulate, causing the appliance to work harder and less efficiently.

Oven and Cookers:

Wipe down spills and crumbs after each use. For ovens, use the self-cleaning feature if available, but be sure to follow the manufacturer’s guidelines.

Dishwashers:

Regularly clean the filter and check for any debris in the spray arms. Run an empty cycle with a dishwasher cleaner to prevent smells and remove built-up residue.

Washing Machines:

Clean the lint filter in your washing machine regularly. Leave the door or lid open after use to allow the interior to dry and prevent mold growth.

Dryer:

Clean the lint filter after each load. Check and clean the vent hose and the vent opening outside periodically to prevent fire hazards.

Microwave:

Wipe down the interior regularly and clean any spills promptly. Avoid using metal containers or foil, as they can cause damage.

Regular Inspections:

Periodically inspect the cables, plugs, and outlets of your appliances for any signs of wear or damage. Replace or repair as needed.

Check for Leaks:

Regularly inspect appliances that use water (dishwashers, washing machines, refrigerators with ice makers) for any signs of leaks.

Follow Usage Guidelines:

Use appliances according to their intended purpose and capacity. Overloading or using them incorrectly can lead to malfunctions.

By incorporating these maintenance tips into your routine, you can help prevent common problems and ensure that your domestic appliances operate efficiently for a longer time.

Recognising the signs that a domestic appliance needs a repair can help you address issues early and prevent further damage. Here are some common signs to look out for:

Unusual Noises:

If your appliance is making strange or unusually loud noises, it could indicate a problem. For example, a grinding sound in a dishwasher or a banging noise in a washing machine will definitely mean there are issues.

Inefficient Performance:

A decline in the performance of an appliance, such as a refrigerator not cooling properly or an oven not heating properly, may indicate a problem that needs attention.

Leaks or Water Pooling:

Any signs of water leakage around appliances that use water, such as dishwashers, washing machines, or refrigerators, may indicate a fault that requires repair.

Strange Smells:

Unpleasant or unusual smells coming from an appliance, especially electrical or burning smells, could be a sign of a problem. This is particularly important in appliances like ovens, microwaves, and refrigerators.

Tripped Circuit Breakers:

If an appliance consistently trips the circuit breaker or blows a fuse, it could indicate an electrical issue that needs professional attention.

Excessive Energy Consumption:

A sudden increase in energy bills without a clear explanation could be linked to the inefficient performance of an appliance. Older appliances or those with malfunctioning components may consume more energy.

Error Codes:

Many modern appliances are equipped with error code systems. If you see error codes on the display, refer to the user manual to see what it relates to.

Vibrations or Shaking:

Excessive vibrations or shaking during the operation of appliances like washing machines or dryers may indicate issues with the motor, drum, or other internal components.

Door or Lid Issues:

Problems with closing, sealing, or locking doors or lids on appliances like ovens, dishwashers, or washing machines can affect their performance and efficiency.

Visible Wear or Damage:

Inspect your appliances regularly for any visible signs of wear, damage, or rust. Damaged power cords, frayed wires, or broken components should be addressed promptly.

Uneven Cooking or Heating:

Inconsistencies in cooking or heating, such as uneven temperatures in an oven or microwave, may indicate a problem with the appliance’s heating elements or sensors.

Lack of Response:

If an appliance doesn’t turn on, respond to controls, or starts and stops unexpectedly, there may be an electrical or mechanical issue.

If you notice any of these signs, it’s advisable to consult the appliance’s user manual for troubleshooting tips or contact us for a thorough inspection and necessary repairs. Addressing problems early can often prevent more extensive damage and increase the lifespan of your appliances.

NAC Repair offer repairs to all major appliance brands. This includes brands such as AEG, Beko, Bosch, Daewoo, Hotpoint, LG, Miele, Neff, Samsung, Siemens, Whirlpool, and Zanussi plus many, many more.

To book your appliance repair, simply call us on 0333 016 9622 or you can get a quote and book online by visiting https://nacrepair.co.uk/book-a-repair/

Our engineers usually work Monday – Friday but some do offer weekend appointnemts so please call us to enquire if this is what you need. We only shut down for the UK public holidays, such as Christmas and Easter, so our service is easily accessible and widely available throughout the UK.

Yes. Our employed engineers are both CPD and City & Guilds Accredited while our self employed partner network all have access to industry leading online training so they can keep up to date with any technical questions.

Absolutley! All repairs come with a minimum of 3 months warranty to make sure that we’ve got the repair done right.

Service Charges vary depending on your appliance type and brand. You can quickly and easily get a free online quote by visiting https://nacrepair.co.uk/book-a-repair/ which will give you the correct price, for your appliance as it is today.

Yes – We can always accomodate emergency requests, such as refrigeration that is needed for medication, or to keep baby milk etc. Simply call us to book a repair and let the call handler know your situation and we will be able to help.

We have over 300 active engineers living in all parts of the UK. That means that wheher you live in Edinburgh or Plymouth, we will have an engineer that lives and works in your local area so coverage is both good and speedy.

An average repair, where parts are not needed is around 45 minutes to 1 hour. This will take in to account time for all the safety testing that the engineers do both before and after a repair. If parts are needed, the repair may be a little longer, or might need a second visit, but don’t worry, all that time is included in the service charge so there is no rising labour charges.

None at all. The engineer will collect any information he needs about the appliance, from the appliance rating plate so you don’t need to worry about paperwork

We accept payment by card or BACS

In almost all instances, we will remove and re-fit any appliance that we repair. However, it might be worth checking that the appliance is removable as in some instances, such as where kick-boards have been siliconed on, or where floors have been laid after the appliance has been fitted, we may not be able to remove them and would require you to arrange removal and refitting.

All of our repairs come with a repair guarantee for your piece of mind. That’s all you need to do is contact us on 01924 979 640 and we can arrange to send the engineer back to you. For more detailed information on our repair guarantee, please see our Terms and Conditions, specifically section 8 by following this link: https://nacrepair.co.uk/terms-conditions/

We don’t sell spare parts unfortunately, however, we can recommend Spares4Appliances – An independent spare parts retailer for good prices and quick delivery. Link here: https://spares4appliances.co.uk,

If you need to cancel an appointment, simple call us on 01924 979 640 or reply to the confirmation email that you would have received. We can then swiftly contact you to either see the repair cancelled or reschedule the appointment, whichever applies.

Yes! We think feedback is vital so we actively invite our custoemrs to leave us reviews. This means that we can pass praise and credit on where due and it may halp us higlight areas that might need looking at if we see patterns in reviews. Our reviews can be seen on Reviews.io and TrustPilot.

We offer our services which are covered by a Service Charge. Our service charge is a fixed amount that is agreed prior to engaging with NAC that covers all the time needed to callout, inspect and repair any appliance. Our service charge is a fixed fee, so whether a visit takes 6 minutes or 6 hours, it remains the same.

It’s unusual that an appliance can’t be repaired – It’s more likely that consumers prefer to replace the appliance due to the cost of spare parts than us not being able to repair ir. However, in instances where a repair cannot be completed, we can advise you accordingly and send you a special link to replace the appliance at one of our partner retailers, such as AO.com etc.

Yes. Our engineers will always inspect the appliance and carry out safety and diagnostic testing to identify faulty components. We will always them price it up before proceeding so you are in full control over the desicion making process.

Yes. All of our customers are given an ETA by the engineer on the morning of the visit. We can also send a 30 minute “en-route” TXT message so you don’t have to wait in for us to arrive

All of our repairs start and end with Safety Testing. We carry out the following: Earth Loop Impedence Test, Insulation Resistance Test and Earth Continuity Testing. Your safety is of the upmost importance so we will also follow our internal risk assessments, which include keeping the repair area free from people and animals and being very explainatory with you throughout the repair process.

You can contact the manufacturer to determine if your repair should be covered under warranty. You can usually find the manufacturers contact information in your handbook.

Please do not use the appliance if you know it is faulty – At all. If you still have partial use of an appliance and you have to continue using it, please do not use it on the day of the engineers visit.

Appliance models can quickly go discontinued as manufacurers continue to change the look and operation of appliances. However, spare parts are normally quite universal through models so we don’t really see any issues with parts for disconinued models unless the appliance is of an age where there have been multiple re-designs, say 8 years+. At that point, we may struggle to get some parts however, a lot manufacturers use the same parts so even if yours went “obsolete”, we have a good chance of finding the same part but identified as a competitor brand.

Unfortunately, repairs are allocated by a postcode and skill-set basis so although we will always let you know who will be calling, it’s not very often we’ll have multiple engineers to choose from. However, if there were a couple of engineers to choose from and you already have a great rapport with one, we will always try to maintain that by sending that engineer if asked.

We do offer commercial appliance repairs in some areas of the UK. To find out if we cover your area, please call us on 0333 016 9622.

The business was incorporated in 2011 by Adrian and Amanda, a husband and wife team with an extensive background in the domestic appliance repair industry. Adrian has been repairing appliances since 1999 and Amanda has worked in Whitegoods Customer Services since 2006. Given the vast experience of both Adrian and Amanda, it’s no suprise to see that NAC is the largest and most recognised independent appliance repair business in the ndustry today and the services of NAC are sought after regulaly by manufacturers and insurance companies.

We have a comprehensive Code of Conduct that can be seen here: https://nacrepair.co.uk/code-of-practice/. Our code of practice incorporates our commitment to customer service and handling complaints thoughourly.

We have a comprehensive Advice Centre here: https://nacrepair.co.uk/advice-centre/. Our advice centre is aimed at giving advice on maintanence and good practices to increase the longevity of your domestic appliance.

Our engineers are equipped with all the tools and equipment they need to effect a repair, such as a complete kit of test meters, fllor protectors, sliders, work table, specialist tools and the latest tech to make sure they always have access to our online training modules and other colleagues for help and support.

Most issues relate to day to day appliances, such as ovens or washing machines that are in use, sometimes multiple times per day. I would say that the top most common repairs we carry out are oven element changes, washing machine motor brush changes and washing machine drain pump replacements.

Where possible, we always use manufacturer parts for repairs. If stock of manufacturer parts is an issue, then we will use a bonafide branded spare part, such as Electrue which are all specified to the manufacturer specificaion and sold through the same distributer. Think of cars and wiper blades or tyres, it’s the same in the appliance industry.

If you would like to provide feedback on our service, please email us at customerservice@nacrepair.co.uk.