Coronavirus

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Coronavirus: COVID-19

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Coronavirus: COVID-19

NAC Coronavirus Update – 4th January 2021

With government restrictions in place throughout England, Scotland and Wales, NAC are continuing to work safely to ensure that all of our customers can have fully working domestic appliances. I would like to clarify our position on Appliance Types and Repairs during the Coronavirus Era:

Household – No Symptoms and Not Self Isolating due to Symptoms:

We will repair all appliances as normal while observing Social Distancing.

Household – Has Symptoms and is Self Isolating due to Symptoms:

We will not attend under any circumstances. Your visit date will be postponed to the end of your Self Isolation date or by either 7 or 14 days, whichever applies.

Household – Vulnerable (Shielded) Persons:

As per Government Guidelines, we will only attend a property where someone is in receipt of the NHS Vulnerable Persons letter in emergencies and that decision will be made on a case by case basis.

We will consider attending for the following appliance types:

  • Washing Machines (Hygiene Reasons)
  • Fridges / Freezers (Food Storage)
  • Cookers / Ovens / Hobs (Food Preparation)

In instances where we agree to visit as your case is deemed an emergency, strict conditions will have to be agreed to before we visit. Those conditions are as follows:

  • You must not be in the same room or space as the Engineer for the duration of the visit
  • The Engineer will not touch anything other than is absolutely necessary in order to complete a repair and he will clean up after himself. For your own protection, you must agree to carrying out a full disinfectant process of the area after he leaves.

Household – Isolating with no symptoms (Track and Trace / Other reasons):

We will repair all appliances as normal while observing Social Distancing.

In instances where we agree to visit in these circumstances, strict conditions will have to be agreed to before we visit. Those conditions are as follows:

  • You must not be in the same room or space as the Engineer for the duration of the visit
  • The Engineer will not touch anything other than is absolutely necessary in order to complete a repair and he will clean up after himself. For your own protection, you must agree to carrying out a full disinfectant process of the area after he leaves.

Kind Regards

Adrian Welke
Director

 

What our happy customers are saying
"Very good and fast service! The engineer was very covid aware and wore his mask throughout the repair. Very pleased and would definitely recommend "
Paul DeClaire - 05/04/2021
Appliance Repair
"Good all round service. Kept informed of visit timings and the engineer was very polite and safe. We would happily use NAC again. "
John Petrucci - 05/04/2021
Appliance Repair
"Fantastic! I called for. repair on Wednesday afternoon and by lunchtime Thursday, our oven was back up and running. Excellent friendly engineer wearing his mask and being very aware of the current sit..."
P Smith - 02/04/2021
Appliance Repair
"This company is a booking service for independent engineers so their service is probably only as good as the engineer in your area. In my case, no complaints whatsoever. Sent a message to the company ..."
karen - 29/03/2021
Appliance Repair
"Engineer arrived, masked up, rang me before arrival, courteous, explained everything I asked, would recommend."
Leslie Waldon - 08/02/2021
Appliance Repair
"Excellent service. Quick to respond to my request and sorted within two days. Darren was polite, conscientious and tidy in his work. Thank you to you all."
Rosie Mellors - 09/02/2021
Appliance Repair
"Just had Simon come out to look at the washing machine. Quick and easy fix. Great service. Thanks."
S Majid - 10/02/2021
Appliance Repair
"Josh was fantastic, great service and excellent advice. Thank you"
Mark Hexton - 11/02/2021
Appliance Repair
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