Domestic Appliance Repairs by NAC

Coronavirus: COVID-19

Call us on 0333 016 9622 to book
your appliance repair

Coronavirus: COVID-19

NAC Coronavirus Update – 4th January 2021

With government restrictions in place throughout England, Scotland and Wales, NAC are continuing to work safely to ensure that all of our customers can have fully working domestic appliances. I would like to clarify our position on Appliance Types and Repairs during the Coronavirus Era:

Household – No Symptoms and Not Self Isolating due to Symptoms:

We will repair all appliances as normal while observing Social Distancing.

Household – Has Symptoms and is Self Isolating due to Symptoms:

We will not attend under any circumstances. Your visit date will be postponed to the end of your Self Isolation date or by either 7 or 14 days, whichever applies.

Household – Vulnerable (Shielded) Persons:

As per Government Guidelines, we will only attend a property where someone is in receipt of the NHS Vulnerable Persons letter in emergencies and that decision will be made on a case by case basis.

We will consider attending for the following appliance types:

  • Washing Machines (Hygiene Reasons)
  • Fridges / Freezers (Food Storage)
  • Cookers / Ovens / Hobs (Food Preparation)

In instances where we agree to visit as your case is deemed an emergency, strict conditions will have to be agreed to before we visit. Those conditions are as follows:

  • You must not be in the same room or space as the Engineer for the duration of the visit
  • The Engineer will not touch anything other than is absolutely necessary in order to complete a repair and he will clean up after himself. For your own protection, you must agree to carrying out a full disinfectant process of the area after he leaves.

Household – Isolating with no symptoms (Track and Trace / Other reasons):

We will repair all appliances as normal while observing Social Distancing.

In instances where we agree to visit in these circumstances, strict conditions will have to be agreed to before we visit. Those conditions are as follows:

  • You must not be in the same room or space as the Engineer for the duration of the visit
  • The Engineer will not touch anything other than is absolutely necessary in order to complete a repair and he will clean up after himself. For your own protection, you must agree to carrying out a full disinfectant process of the area after he leaves.

Kind Regards

Adrian Welke
Director

 

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We’re rated “Excellent” on Trustpilot - Here are our latest reviews
"Polite and friendly, great service"
Ian - 18/03/2024
Appliance Repair
"Really easy to book the repair excellent communication throughout from start to finish via email and text messages when engineer was due. Would highly recommend the company. "
Sherbertfizz - 18/03/2024
Appliance Repair
"The washing machine broke down, I phoned the manufacturer, and it would have been over a week before someone could help. I found NAC on line and someone came the following day. I am in awe of the engineer’s (Hayden Hunt) knowledge and skills. He took the machine apart, and patiently diagnosed the problem. He did some adjusting of ‘the brushes’ which enabled the machine to function for a few more ‘loads’ until the parts could be ordered and delivered. The experience of NAC has been excellent from beginning to end. Haden Hunt, is not only a first rate engineer, but a person with considerable PR skills. In fact, this can be said of all the people I’ve spoken to at NAC. if In future we have another experience of appliance breakdown, I shall have no hesitation in calling NAC, a company with integrity, which is efficient, empathises with the customer’s situation, and offers good value. Graham Shepherd"
Graham Shepherd - 18/03/2024
Appliance Repair
"NEWSAfter spending many years using my Miele washing machine incorrectly Nick (the engineer) suggested how I should operate it in the future.I am now doing exactly what he suggested,Please thank him. "
Robert Godwin - 17/03/2024
Appliance Repair
"Good pleasant experience very good staff quick and a professional job"
Carol Turner - 17/03/2024
Appliance Repair
"Reasonable price for repair. Quickly dealt with"
Christine Almond - 17/03/2024
Appliance Repair
"They kept in touch telling me when the repairman would be. I phoned on the Monday and he came on the Wednesday said he was fully booked on the Tuesday and he came within time promised on the Wednesday."
Mrs Margaret Hope - 17/03/2024
Appliance Repair
"Lovely guy gave good advice on how to maintain my washing machine all round good experience "
Kelly Beadle - 17/03/2024
Appliance Repair
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