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Coronavirus: COVID-19

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Coronavirus: COVID-19

NAC Coronavirus Update – 7th April 2020

NAC are currently working safely to ensure that all of our customers can have fully working domestic appliances. I would like to clarify our position on Appliance Types and Repairs during the Coronavirus Era:

Household – No Symptoms and Not Self Isolating due to Symptoms:

We will repair all appliances as normal while observing Social Distancing.

Household – Has Symptoms and is Self Isolating due to Symptoms:

We will not attend under any circumstances. Your visit date will be postponed to the end of your Self Isolation date or by either 7 or 14 days, whichever applies.

Household – Vulnerable (Shielded) Persons:

As per Government Guidelines, we will only attend a property where someone is in receipt of the NHS Vulnerable Persons letter in emergencies and that decision will be made on a case by case basis.

We will consider attending for the following appliance types:

  • Washing Machines (Hygiene Reasons)
  • Fridges / Freezers (Food Storage)
  • Cookers / Ovens / Hobs (Food Preparation)

In instances where we agree to visit as your case is deemed an emergency, strict conditions will have to be agreed to before we visit. Those conditions are as follows:

  • You must not be in the same room or space as the Engineer for the duration of the visit
  • The Engineer will not touch anything other than is absolutely necessary in order to complete a repair and he will clean up after himself. For your own protection, you must agree to carrying out a full disinfectant process of the area after he leaves.

We will not attend until the Government says it is safe to do so for the following appliance types:

  • Cooker Hoods
  • Wine Chillers
  • Coffee Makers
  • Tumble Dryers
  • Dishwashers
  • Ice Makers

Kind Regards

Adrian Welke


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What our happy customers are saying
"Daniel was an excellent employee. He was friendly helpful and informative about our appliance. Your service was great and we will certainly recommend and use you in the future. "
Mike Vindoe - 05/11/2019
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"Phoned to indicate when he would be arriving on the morning of the planned repair. Got the oven working at first visit- necessary part required available in van. Wonderful professional efficient serv..."
Victoria Oddie - 04/11/2019
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"Good communication. Engineer attended on time and was polite and tidy. Resolved the issue with our oven."
Anonymous - 03/11/2019
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"Neil was the engineer, who repaired our oven, excellent knowledge, good service, quick response, would recommend."
Annie Hall - 04/06/2019
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"NAC Domestic Appliances ltd dealt with my broken dishwasher problem very quickly and efficiently. Neil, the engineer, identified the issue and sorted it efficiently. I was very pleased with this wor..."
Martyn Yates - 11/06/2019
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"Engineer Matt arrived prompt, well with in my time slot and very professional. NAC phoned me to say the engineer would be with me shortly but he bet them too it. Successfully fixed my oven and worked ..."
Debra Smart - 17/04/2019
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"Excellent speedy service, Neil was very professional & fixed our oven in no time, definitely recommend!! "
Melanie Irwin - 03/04/2019
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"Polite, helpful and amazingly quick service. Engineer arrived that afternoon and was proficient, professional and friendly. Got the machine working again very effectively. Well worth the money. I won'..."
Clive Minnican - 02/04/2019
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