NAC Domestic Appliance Repairs

Cookie Policy

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Cookie Policy

Cookie Policy

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

1. WHO WE ARE

This website is operated by NAC (Domestic Appliances) Limited (trading as NAC) (NAC, we, us, our). We are a company registered in England and Wales under company number 07531907. Our registered office address is at 4 Calder Close, Calder Park, Wakefield, West Yorkshire WF4 3BA.

2. OUR WEBSITE

This cookie policy relates to your use of our website, nacrepair.co.uk and any of our other websites on which this policy is published.

Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.

3. COOKIES

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device, interact with you and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us tobuild a profile of our users and interact with them. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

4. CONSENT TO USE COOKIES AND CHANGING SETTINGS

We will ask for your permission to place cookies or other similar technologies on your device, except where they are essential or ‘strictly necessary’ for us to provide you with a service that you have requested (see below).

You can accept or withdraw any consent to the use of non-essential cookies or manage any other cookie preferences (other than those deemed essential or ‘strictly necessary’) by using our privacy dashboard that appears on our website. It may be necessary to refresh the page for the updated settings to take effect.

6. OUR USE OF COOKIES

The table below provides more information about the cookies we use and why:

Provider Name Purpose Whether cookie is essential for us to provide you with a service that you have requested and whether we will seek your consent before we place the cookie
youtube.com CONSENT Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.

 

Yes, essential (we will therefore not request your consent before placing this cookie)
nacrepair.co.uk cookie_consent_level Determines whether the user has accepted the cookie consent box. Yes, essential (we will therefore not request your consent before placing this cookie)
doubleclick.net test_cookie Used to check if the user’s browser supports cookies. Yes, essential (we will therefore not request your consent before placing this cookie)
nacrepair.co.uk nac_area Used to store the area the user are visiting Yes, essential (we will therefore not request your consent before placing this cookie)
nacrepair.co.uk nac_no Used to store the telephone number of the area the user first visited Yes, essential (we will therefore not request your consent before placing this cookie)
nacrepair.co.uk _ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. No, we will therefore request your consent before placing this cookie
nacrepair.co.uk _gat Used by Google Analytics to throttle request rate No, we will therefore request your consent before placing this cookie
nacrepair.co.uk _gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. No, we will therefore request your consent before placing this cookie
nacrepair.co.uk referer Used to store where you have been referred to us by No, we will therefore request your consent before placing this cookie
doubleclick.net IDE Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

 

No, we will therefore request your consent before placing this cookie
youtube.com VISITOR_INFO1_LIVE Tries to estimate the users’ bandwidth on pages within targeted YouTube videos. No, we will therefore request your consent before placing this cookie
youtube.com YSC Registers a unique ID to keep statistics of what videos from YouTube the user has seen. No, we will therefore request your consent before placing this cookie
youtube.com yt.innertube::nextId Registers a unique ID to keep statistics of what videos from YouTube the user has seen. No, we will therefore request your consent before placing this cookie
youtube.com yt.innertube::requests Registers a unique ID to keep statistics of what videos from YouTube the user has seen. No, we will therefore request your consent before placing this cookie

7. HOW TO TURN OFF ALL COOKIES AND CONSEQUENCES OF DOING SO

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

8. HOW TO CONTACT US

If you wish to contact us please send an email to [email protected], write to NAC (Domestic Appliances) Limited, 4 Calder Close, Calder Park, Wakefield, West Yorkshire WF4 3BA or call 0333 016 9622.

9. DO YOU NEED EXTRA HELP?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see How to contact us above).

10. CHANGES TO THIS POLICY

This policy was published on 2nd September 2021.

We may change this policy from time to time, when we do we will inform you on our website.

 

 

We’re rated Excellent on Trustpilot - Here's our latest reviews
"Came out quickly and it was very easy to pay for the parts. Thank you to Jordan "
Julia Towell - 04/02/2026
"Excellent service from NAC I could not be happier. The fan on my main oven decided to stop working and after a quick search on Google I came across NAC and I'm extremely happy I did. One quick phone call to them and I was booked in and a service engineer came and diagnosed the problem and a new part was ordered all within 72 hours, with WhatsApp and email messages keeping me well up to date on the cost and when the engineer would be back to fit the part. Within the following week the same very polite and smart young man came back and fitted the new fan tested the over and had all put back and cleaned up in less than an hour. I am more than happy to recommend NAC and will be definitely using them again should I have any unforseen problems in the future with any of my kitchen appliances."
GN - 04/02/2026
"Booking the appointment with Sally was effortless. A few questions to answer about our cooker and the repair needed, an AM or PM call was discussed for the following day. Payment over the phone and then a text message later that evening to confirm our preferred time, so we were all done. Thank you Sally for all your help, as well as our engineer Ashley who completed the job in good time with a friendly and profesional manner. Helen & Chris - Swansea. "
Helen - 04/02/2026
"Jamie arrived on time to assess the problem and explained clearly what needed doing and we were happy to have him back once parts were ordered. He then completed the repair efficiently and our oven/grill now works."
Rita - 04/02/2026
"Spoke with Lisa to organise a call out for a repair to our Falcon range cooker Lisa was polite efficient and helpful and instills confidence Hopefully the follow through service and repair will live up to expectations ! "
Andrew Lewry - 04/02/2026
"Speedy, friendly and efficient over the telephone. Yet to hear from the engineer. Thank you "
DrAlisonStephens - 04/02/2026
"Engineer (Christopher) was very efficient, arrived on time and the repair was completed without any problems."
Trish - 04/02/2026
"Very easy to contact and very quick response time. All work done quickly and efficiently with initial service charge covering any additional visits so I knew where I stood. Regular updates sent including on when engineer would visit."
Jill - 04/02/2026
Why Choose NAC?
Same & Next Day Repairs Icon Same & Next Day Repairs Icon

Same & Next Day Repairs

We aim to send an engineer on the same day of reporting the fault or the next day where possible.

All Repairs Guaranteed Icon All Repairs Guaranteed Icon

All Repairs Guaranteed

We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.

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No Hidden Charges

We understand the importance of budgeting and make sure you are fully aware of all costs in advance.

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Family Run Business

Husband and Wife team Adrian & Amanda set the standards at NAC with over 40 years experience.