Poor heat distribution, broken oven door, a smell of gas, hob not working – fix these issues and more.
NAC are looking for enthusiastic, keen to learn individuals that are over 21 years of age with a full driving license to join us as Trainee Domestic Appliance Engineers. As a Trainee Domestic Appliance Engineer, you will be trained to diagnose and repair faults to a huge range of Multi-Brand Domestic Appliances as a CPD Accredited Engineer, such as:
Fridges / Freezers
Ovens / Hobs / Cookers
We are looking for people who want to become a specialist in what they do. We are recruiting motivated people that we will train in-depth on the white goods appliance range to the point whereby in time, they become an expert on that product range.
Do you have great interpersonal skills?
Can you work independently and have great problem-solving skills?
If this sounds like you, we have an exciting opportunity, where you can take the next step in your career and work with a leading independent nationwide appliance repair brand.
What will you be doing on a daily basis?
In this key role you will be carrying out field based repairs to domestic appliances that are installed at customer premises in-line with our high standards. As a field-based trainee domestic appliance engineer, you will be trained to carry out diagnostic testing to find faults and then given the skills to repair faulty appliances on all domestic white goods – washing machines, dryers, dishwashers, cookers and refrigeration.
The daily role will involve travelling between 4-10 customers per day in the postcode areas that you are assigned upon joining.
The successful candidate will show interpersonal skills with our customers at all times. They will also be responsible for diary management, supporting the triage of customer’s complaints, managing appointments and accurate field diagnostics and inventory. All of which are critical to the role.
Week 1 – Initial Induction – Initially, you will spend your first week having a full induction with mentor engineer. Administration aside, this week is primarily a chance for you to see what life will be like at NAC post training, first hand. It will give you a great insight in to NAC and the standard of service we strive to offer our customers.
Week 2 & 3 – CPD Accredited Foundation Training – You will attend our Wakefield based training centre where we’ll put you through our CPD Accredited Foundation Training programme. This training has been specially designed to give a basic insight in to all the appliance types, what components make them up, what the components do and how to fault find by testing all the components individually to find any that might be faulty.
Weeks 4-7 – Field Based Training – You will return to the area and mentor engineer that you completed your week 1 induction with to start your field based training. During this time, you’ll be getting your hands on all the machines, under strict supervision to gain basic field experience. You will start to use our job management system and portals for technical assistance and you’ll fine-tune your inter-personal skills by dealing with different customers in different scenarios daily.
Week 8 – Final Assessments and Sign-Off – You will attend our Wakefield HQ one more time to formally complete your initial training and you will then be issued your company van and all equipment.
Week 9 – You will begin your journey as a Trainee Domestic Appliance Engineer in your own area on a reduced allocation of 4 jobs per day. You will have full remote support and you will have a great bond with your mentor engineer by this point so even though you’ll be on patch in your own van, you’re never alone!
From there, we will implement a plan consisting of a series of reviews to monitor your performance, give further training and re-assess your package.
Staying away from home (fully expensed)…
It is likely that you will have to stay away from home for the initial training period. Our training centre is based in Wakefield WF1 2UY and our remote, mentor engineers are based in different parts of the UK. We will obviously try our best to pair you with the most local mentor engineer for your initial training but even then, that may be more than a daily commute to get to. At worst, you may be expected to stay away from home, Monday – Thursday nights for the initial 7 weeks. If you do need to stay away from home, your travel, hotel and meals are all provided for you by NAC.
You will not be required to work Saturdays or Sundays so you will always have the weekends to go home for some rest and relaxation time during the training period.
Once you have completed your training, you only attend Wakefield for further one / two day courses or development training at planned intervals so there is no requirement for you to travel away from home frequently.
What experience & skills do you need to succeed in this role?
Who are we and what is it like to work with us?
NAC is a fast growing, fast paced and hugely recognised business within the white goods environment with a great team of both office based staff and field service engineers providing thousands of repairs nationwide, every month. We are on a journey of growth and development and working at NAC is exciting, challenging and incredibly rewarding!
What are the benefits & development?
Trainee salaries (no experience, minimum of 8 weeks initial training) start at £18K rising to £20K on completion of basic training. From that point forward, salaries are raised incrementally in line with regular performance reviews with the aim of achieving £26k – £28k within 1 year and £32k within 2 years.
With this role, you will receive:
Our commitment to you throughout the recruitment process…
We understand that we are currently living and working in unprecedented times and that this may cause uncertainty. We want our applicants to know that we are committed to the recruitment and onboarding process for this and so the experience will be reflective of our culture of embracing change, agility in our processes and putting our people first. This means the hiring (and potentially onboarding) process of this role will be completed entirely remotely where possible. We will work with our candidates to make this process as smooth and accessible as possible.
We aim to send an engineer on the same day of reporting the fault or the next day where possible.
We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.
We understand the importance of budgeting and make sure you are fully aware of all costs in advance.
Our reputation is key for us, as is a sense of community. You can trust us for a 5-star service every time.
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