Poor heat distribution, broken oven door, a smell of gas, hob not working – fix these issues and more.
We are looking for a proactive and technically skilled Technical Service Manager (TSM) to lead, mentor, and support a team of initially 10–12 field engineers, including a mix of experienced professionals and trainees. This pivotal role combines hands-on support, technical guidance, and team leadership to ensure high standards of service delivery and performance.
The ideal candidate will be a fully competent white goods engineer who is experienced in fault finding with a range of appliances including:
We are looking for engineers who are self-reliant and responsible, able to manage their allocated work, stock of spare parts and service their area effectively. They will be able to demonstrate pride and effort in any task undertaken and will have excellent communication skills with bundles of enthusiasm.
Vacancy Summary:
Required Knowledge and Experience:
Job Description
Behaviours
We want someone with at least 5 years of continuous field service experience in the whitegoods repair industry who thrives in a leadership role and brings strong technical know-how, excellent communication skills, and a genuine passion for developing others. The right person will be:
How to apply
If you feel you’re a good candidate for this role, please follow the Apply Today button.
We’re investing heavily in training and development across the entire company to build the most recognised and trusted brand for out-of-warranty appliance repairs. In the past two years, we’ve opened our own dedicated Training Centre (City & Guilds and CPD accredited), launched a comprehensive online training portal, and doubled the size of our team. This is just the beginning – we’re committed to continuous growth and excellence for everyone who joins us.
You’ll enjoy industry-leading pay (£32,000–£35,000 pa for employed engineers, no overtime or sales required) plus a new or nearly new fully branded van, iPhone, and the latest tech to keep you connected. We invest heavily in your development with comprehensive training and support, helping you excel in a multi-brand repair environment – even if you’re not yet gas qualified.
NAC is a true multi-brand repair service – from Beko to Miele – so every job is different, giving your skills serious variety and growth. Unlike manufacturer roles, we focus on thorough fault-finding rather than first-time fixes or heavy van stock. You’ll cover a larger area as an on-demand service, but time balances out. We emphasise proper diagnostics using test meters, ensuring customers only pay for what they need – building your expertise and confidence for future self-employment.
Our 4.7 Trustpilot rating and glowing customer feedback prove our commitment to quality repairs and service. Working here helps you develop skills and confidence that will serve you throughout your career – especially if you aspire to go self-employed one day.
Enjoy 28 days holiday (including bank holidays), rising to 33 days with service. We also reward hard work with random free days or half-days off. Twice a year, we bring everyone together in Wakefield for toolbox talks, training, and social events – all expenses paid, including hotel, food, and drinks.
Experienced engineers can become mentors, supporting trainees over the phone or in the van (on a reduced job allocation). It’s a great way to develop leadership skills while helping the next generation – perfect if you enjoy sharing knowledge.
No experience? No problem. We welcome enthusiastic learners over 21 with a full driving licence. You’ll start with 2 weeks at our Wakefield training centre, followed by at least 4 weeks shadowing a mentor engineer. After that, we ease you in gently with a reduced diary and close supervision. Full training typically takes 6–12 months, tailored to your progress, leading to City & Guilds accreditation.
If you like what you see and you’re ready to apply, simply follow the Apply Today button. If you would like to have a confidential chat to know more before applying, please drop us an email to: [email protected] and we’ll get in touch.
We aim to send an engineer on the same day of reporting the fault or the next day where possible.
We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.
We understand the importance of budgeting and make sure you are fully aware of all costs in advance.
Husband and Wife team Adrian & Amanda set the standards at NAC with over 40 years experience.
