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Sales / Customer Services Advisor – Wakefield

Location Wakefield Job Status Full Time Salary NMW + Commission p/a Call us for more information on 0333 016 9622 Apply Today!

NAC are a Nationwide, Domestic Appliance Repair Service working with over 200 Engineers Nationwide and booking thousands of repairs to consumer whitegoods (washing machines, fridges, cookers etc) every month.

Based at our newly refurbished Wakefield Contact Centre (Calder Park, WF4 3BA), your main responsibilities will include:

– Answering Inbound Calls from potential customers looking for our service with a view to selling our service and booking new repairs
– Answering Inbound Calls from existing customers that are wanting updates to on-going repairs
– Liaising with our Engineer Network to ensure that any complaints are dealt with quickly and efficiently
– Making outbound calls to existing customers to move repairs on to completion
– Identifying spare parts and arranging quotations to complete repairs

We are looking for new members of the team that are confident on the phone, are willing to learn our industry and enjoy being part of a small team in a modern, relaxed but busy environment.

Our working hours are: Monday – Thursday, 08:30-17:00 and Friday 08:30-16:00

We offer an Annual Attendance Bonus paid on the 1st December and a Monthly Commission (anywhere between £100-£300 Per Month) based on the number jobs that you have booked that month so earnings are not restricted to your annual salary.


– Commission scheme
– On-site parking

Job Types: Full-time, Permanent

Salary: £18,000.00 per year plus Commission

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What our happy customers are saying
"Engineer identified the fault quickly and explained the problem. It was all done in an efficient manner and I wouldn't hesitate to recommend NAC"
John Parry - 19/08/2021
Appliance Repair
"Lewis arrived on time, did a great job replacing the gasket on our washer-dryer, and checked it for any leaks before leaving. I'm glad I didn't try doing that job myself!"
Martin Allaby - 18/08/2021
Appliance Repair
"NAC contacted MBAR Services from Barking to carryout the work. I found the engineers, Mr Humza and Mr Collin, very professional and competent with the repair. Despite the complexity of getting the par..."
Tony Liow - 03/05/2021
Appliance Repair
"Very good and fast service! The engineer was very covid aware and wore his mask throughout the repair. Very pleased and would definitely recommend "
Paul DeClaire - 05/04/2021
Appliance Repair
"Good all round service. Kept informed of visit timings and the engineer was very polite and safe. We would happily use NAC again. "
John Petrucci - 05/04/2021
Appliance Repair
"Fantastic! I called for. repair on Wednesday afternoon and by lunchtime Thursday, our oven was back up and running. Excellent friendly engineer wearing his mask and being very aware of the current sit..."
P Smith - 02/04/2021
Appliance Repair
"This company is a booking service for independent engineers so their service is probably only as good as the engineer in your area. In my case, no complaints whatsoever. Sent a message to the company ..."
karen - 29/03/2021
Appliance Repair
"Engineer arrived, masked up, rang me before arrival, courteous, explained everything I asked, would recommend."
Leslie Waldon - 08/02/2021
Appliance Repair
Why Choose NAC?
Same & Next Day Repairs Icon Same & Next Day Repairs Icon

Same & Next Day Repairs

We aim to send an engineer on the same day of reporting the fault or the next day where possible.

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All Repairs Guaranteed

We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.

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No Hidden Charges

We understand the importance of budgeting and make sure you are fully aware of all costs in advance.

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Family Run Business

Our reputation is key for us, as is a sense of community. You can trust us for a 5-star service every time.

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