Poor heat distribution, broken oven door, a smell of gas, hob not working – fix these issues and more.
NAC are a Nationwide, domestic appliance repair service working with over 200 engineers nationwide and booking thousands of repairs to consumer whitegoods (washing machines, fridges, cookers etc) every month.
Based at our newly refurbished Wakefield Contact Centre (Calder Park, WF4 3BA), your main responsibilities will include:
We’re looking for someone that has:
This role would absolutely suit someone who can relate to the following:
We are looking for new members of the team that are confident on the phone, are willing to learn our industry and enjoy being part of a small team in a modern, relaxed but busy environment. We’re looking for long term colleagues so there also is scope for progression. Our working hours are: Monday – Thursday, 08:30-17:00 and Friday 08:30-16:00.
Benefits
We’re investing heavily in training and development across the entire company to build the most recognised and trusted brand for out-of-warranty appliance repairs. In the past two years, we’ve opened our own dedicated Training Centre (City & Guilds and CPD accredited), launched a comprehensive online training portal, and doubled the size of our team. This is just the beginning – we’re committed to continuous growth and excellence for everyone who joins us.
Enjoy competitive pay, ongoing training, and a supportive team environment in our Wakefield call centre. We invest in your personal development with workshops, mentorship, and the tools you need to grow confidently in customer service and sales.
At NAC, you’ll be part of a family-run business focused on excellent customer care rather than high-pressure sales. We’re an independent, multi-brand repair company with a strong reputation for doing things right, giving you the satisfaction of genuinely helping customers while contributing to our growth.
Our 4.7 Trustpilot score and fantastic customer feedback reflect our dedication to quality service. You’ll take pride in representing a trusted brand that puts customers first.
Generous holiday allowance, plus random incentive days off to reward your hard work. We also host regular team events and twice-yearly gatherings in Wakefield – great opportunities to socialise and develop.
If you like what you see and you’re ready to apply, simply follow the Apply Today button. If you would like to have a confidential chat to know more before applying, please drop us an email to: [email protected] and we’ll get in touch.
We aim to send an engineer on the same day of reporting the fault or the next day where possible.
We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.
We understand the importance of budgeting and make sure you are fully aware of all costs in advance.
Husband and Wife team Adrian & Amanda set the standards at NAC with over 40 years experience.
