Communication was very good and Danny was pleasant and efficient. He was extremely patient with a tricky repair. I felt the pricing system worked well in my case although I can understand the clients dismay to be charged nearly £100 to be told in 5 minutes that their appliance was a write-off. I would not hesitate to recommend this company to others.
Very pleasant and accommodating in trying to fit visit in at short notice. Engineer also prepared to wait until we’d got back from hospital visit.
From start to finish we were very impressed with the level of service from NAC. Our washing machine refused to work anymore. From the initial phone query with Maria, who clearly explained the price, terms of service & payment, the follow up call next morning to give us a timescale of when the work would be done, with half an hour’s prior notice as to when we could expect an engineer to arrive. The engineer, Ashley, was excellent, very friendly, completed the work quietly & efficiently, found the problem (two mangled pennies stuck in the filter!) & left no mess. The £98 for call out, service, including VAT saved us a potential few thousand pounds on a new machine, with a next day appointment. Well worth it. He even advised me how to defrost a large freezer (I asked). We would highly recommend this company. Thank you.
Polite great customer rapport her alone sold me the job
Excellent communication, arrival on time, patient and helpful advice given after thorough examination of appliance.
After my fridge freezer broke down on the Monday, only 9 months out of manufacturers warranty, the Store I purchased it from and the actual manufacturer didnt want to know. They were no help at all so after begging a shelf in my neighbours freezer and plugging in my camping coolbox I found this company online. Within one day and a few phone calls they arranged for an engineer to call on the Friday. As soon as he walked in he could tell the gas had gone and by the end of that day, the ladies in the office had emailed me alternative models. We chose one, paid for it and booked the delivery date. The guys rang me at 7.45 on the Friday morning and arrived by 8. The fridge freezer was plugged in, the old one removed in their van and my first lot of ice was place in the freezer! Absolutely outstanding service. I wish I had known about this company sooner. Cant praise them enough.
Really quick and simple to book an engineer. Matt was polite and understanding and booked me an appointment for a home visit quickly and efficiently.
Paul was very experienced & knowledgeable in his job & also had a very pleasant & friendly demeanor, will certainly recommend him to friends & neighbours
Very quick, good communication and clear price
Very polite and quick response. Good explanation wit no hidden information.
Easy to book the repair to my washing machine. Was told he would be there the next day but phoned and said he could make it that day. Job done at cost quoted. Excellent 😁.
Excellent service throughout. Aways on time and done with no fuss.
