Actually, my repair hasn’t been completed yet due to parts availability, but I have been so impressed with Shane. He has kept me updated all the way through, and is courteous and friendly. He also managed to diagnose the issue in the middle of building work taking place in my house. Thanks, Shane!
Outstanding service my engineer Mark came out and fixed problem in about half hour such a polite professional chap. 3 previous engineers from Pacifica couldn’t fix it. I will def use this company again and def recommend them to people 10/10 for engineer 10/10 to the lady I spoke to on the phone so helpful and 10/10 for the company.
Engineer arrived at designated time and completed the repair successfully.
Your engineer phoned me to clarify date and time.
Very professional, clean and tidy.
Machine not able to be repaired (far too expensive).
I expected it to take several hours – but I was quite surprised that it only took a few minutes! Seems to be working pretty well so far!
Fast repair
Very helpful
Cheaper than expected
Very quick response out the next day for fridge freezer repair, honest appraisal and options from representative who attended, recommended
The tall oven of my very old faithful Rangemaster was overheating so i called NAC to find out if I could get someone to come and have a look at it. The person who took my call was very helpful and clear about how they could help and how much that would cost. She arranged for an engineer to arrive a couple of days later to have a look at it. No sooner had I put the phone down, I received a call back from the engineer saying he was in the area and could he come by in 15 minutes as he was concerned it wasn’t safe. He came over and inspected the cooker and he thought it may be the fan not spinning properly as it had a build up of waste in the area, which he cleared. He observed the oven reaching its maximum temperature setting and made sure the thermastat was reading the temperature properly. I mentioned I was having an issue with one of the induction hobs randomly turning on and he said he thought it was the nob not connecting to the induction board properly. He informed me how much that would be to replace. I didn’t feel pressured into getting it fixed. Overall I was very pleased with the service I received because i was clear on what the problem was, i learnt how to check in future for myself if there is in an issue and the pricing I felt was really fair given he was able to come out so quickly.
AJ was excellent. He was professional, arrived at an early appointment. He replaced the thermocouple in 20 minutes. I would contact him again for future repairs
Fast, reliable, good communication.
Punctuality and quality service
Excellent fixed easily and quickly
