Call answered quickly. Helpful operator. Next day appointment.
Poor heat distribution, broken oven door, a smell of gas, hob not working – fix these issues and more.
Call answered quickly. Helpful operator. Next day appointment.
The engineer was really great and tidyed after himself
Patient and clear when dealing with my call, price quoted upfront and very reasonable on labour cost.
Engineer turned up on time and understood the problem. He was efficient and explained the problem I had with the freezer. Freezer is now working.
Great service. Very happy
The engineer found out what was causing the Fridge freezer not to work, sorted it out and now my Fridge freezer is working perfectly.
Taylor, the technician, explained really clearly to my disabled brother how to run his 23 year old Bosch washing machine on a cold setting as a temporary fix, and what he needed to say to the plumber about the poor hot water feed. He answered all his and my questions (signoff phone call to me afterwards). Communication re timeslot and arrival faultless. Definitely use again
Needed a repair to my oven door, which is glass and the soft close no longer worked so it either slammed shut or stayed slightly open so oven fan didn’t work! Did a website search and read reviews about NAC – and I am delighted I did. The initial phone call enquiry was reassuring, friendly and gave me confidence in the company. The payment process is straightforward and is priced slightly lower than others. The process of an engineer coming out happened exactly as explained in the telephone conversation. The engineer was polite and respectful. Although the problem seemed fixed, the engineer wrote a report and identified the need for new parts. It was explained that if the problem reoccurred all I needed to do was ring NAC who will give me a price and if I ordered there would be no second call out fee. This is what I did and I am delighted with the open, transparent cost system and the efficiency of the organisation to get the problem fixed within 10 days of my initial call which included two visits by an engineer.
Excellent throughout
The lady that answered my call was very patient with me as I was a bit unclear over what I needed thank you
Very friendly and helpful service
Just helpfulness to my problem, which madei t easier
for mr to explain