What should have been a simple job ended up being very difficult and traumatic for Nick their engineer. However, he spent a lot of time and trouble ensuring everything was in a good working order. A most pleasant and polite person and a credit to the company
Arrived early identified the problem fixed it stopped to make sure he had done everything. Very efficient
Your engineer quickly disagnosed the problem and advised us how to fix it.
Called at 9.15am and washer repaired by midday! Cant get a better service than that… great
The young man was polite on time and cleared up after repairing our electric cooker .. highly recommend BT
Absolutely excellent service had never heard of u before but from the first contact until the engineer walked out the door top notch very impressed
A little bit earlier than the estimated time which was good. Engineer was most pleasant and got on with the job quickly and knew what he was doing. Job done to my total satisfaction.
Answered the phone quickly, booked Engineer while i was waiting, Engineer was available same day.
Texted confirmation of booking, then texted to confirm Engineer on the way and then the Engineer called to say he was en-route.
Engineer solved my problem within seconds, which Samsung to their shame could not resolve during a live chat with them. I think i spent 20 minutes on live chat with Samsung, then spent 10 minutes on hold with the Samsung authorised repair company (waste of time completely). Then i called NAC and from calling to completion i think it took no more than an hour including the Engineer visit.
The stupid thing is that Samsung could have told me what to do – but they didn’t for some reason.
Well done NAC, will come back to you with any future issues.
Excellent service. Phoned at 9:00, the engineer called to confirm his time of arrival and had sorted the problem before lunchtime. Fast, efficient and polite service.
Darren was very professional
I have used this company twice and would definitely recommend
Good communication and friendly. Easy to book rearrange and confirmation via call and text!
Competent engineer visited when expected and fixed the issue with my range cooker. No parts required so we paid the visit fee only (plus VAT).
