The customer assistant named Becky was excellent clear and concise and her communication was brilliant to the point and made sure provided information and was polite. Can’t fault that call.
The lady on the phone (vicky) was really efficient,polite and helpful.she was able to answer all questions accurately and quickly.
Very nice to have spoken to her.
Contacting NAC was simple and appointment was quick. Clean, efficient engineer who was polite and able to explain the issue quickly.
ETA times given, able to book timeframes. Engineer and control room give updates on times. Excellent service. I would recommend 100%.
Excellent communication and the job was sorted quickly without fuss
Kate answered the phone quickly and was very efficient in dealing with my request for someone to come out and sort my cooker. Have an appointment for Friday. Happy me 😊
Rebecca was very kind and super helpful. Quick and easy response.
Super helpful and friendly service from Becky !
My contact was with Kate in Customer Services. She was very helpful and professional in explaining the costs etc for booking an engineer to repair my tumble dryer.
I found it more helpful speaking to someone in person than booking the engineer online as I received more information(in my opinion)
Helpful, patient and sounded lovely.
Very helpful and straight to the point with appointment schedule and price
Arrived promptly in allotted time frame. Assessed and dealt with the problem. Gave advice on how to prevent the problem reoccurring. Made useful comments about the age and wear of the machine. One tiny negative – the engineer did say that my machine’s capacity is 7kg which includes laundry and water which is not the case.
This is the second time we have used NAC or more directly the services of the NAC technician, Robert Hill. I confess to being a do-it-your-selfer but there is little I can do with appliances beyond the obvious. Robert happily lets me watch him work at the repairs. Pleasant, knowledgeable, and quick. I also really appreciate NAC’s communications. The one suggestion I would have is that you can select multiple appliances when booking a repair.
Sincerely,
MJ
Milngavie
