Warm greeting introduced herself by name. Asked about the problem and listened as I gave the answer. Gave the cost and explained about extra cost if parts needed. Vicky was able to book my repair in the same day I called which was great. This call was very professional and to the point, perfect.
Was called back and informed that the engineer couldn’t fit us in today but could fit us in next week which wasn’t convenient so had to cancel this. Shame really.
Poor heat distribution, broken oven door, a smell of gas, hob not working – fix these issues and more.