My call was answered by a helpful person called Yvonne. She took my curtails and the details of my appliance and reassured me that she would be able to help.
She added that an engineer would ring me to inform me of his eta tomorrow when he would come to mend my washer. He would need a £70 cash call out fee. Just perfect. Super efficient.
As a 75 year old with a Parkinson tremor, it was refreshing to speak to someone helpful and not to have to type into a box. Many thanks.
Linda Linforth