About Us

At NAC we recognise that often the best engineer is a local one. Able to get to the customer in a short time and with in-depth knowledge in the best places to get replacement parts fast, a local engineer can often shave hours off the overall response time and potential repair delays – getting your appliance working again as quickly as possible.

Working alone though, local engineers can have it tough – competing for business through word of mouth, struggling to build trust with potential new clients and missing a core infrastructure of advice and support.

NAC changes the playing field – bringing the best aspects of a national organisation and a local specialist together to make one perfect whole. With full-time NAC engineers working alongside the network of local engineers, we are able to cover any eventuality, no matter how complex.

It is important for a customer to be able to find a responsive and experienced engineer that they can trust, get guarantees on the work they have done, and have a reasonably-priced service that doesn’t contain any hidden extras.

The way we work at NAC is perfect to provide all of that and more to every customer we have, domestic or commercial – anywhere in the UK.

Being part of the NAC network means getting the lion’s share of the payment for work done – after all, it’s the engineer that does the work. Unlike other national companies who use third-party contractors and hide the fact with their branding, we believe in collaboration with our engineers. The relationship between customer and engineer is direct – just the way it should be.

We’re also here to provide the support our engineers need to get more business and to expand themselves.

NAC is a family-run business with a focus on providing both our customers and our engineers everything they need to make sure the job gets done swiftly and efficiently. We welcome all feedback and are here to help both customers and engineers at any time.

All applicable service charges are quoted at the time of the booking the visit, so you know what to expect. They’ll be confirmed by the engineer on the day itself, making sure you are never worried about hidden cost adjustments. In the rare instance of a discrepancy, simply give us a call and we’ll resolve it immediately.

Your service charge quoted includes the engineer callout and any labour for the time spent to make the repair (whether that’s 10 minutes or 10 hours!).

Of course, once the situation is assessed, the engineer may find that additional parts are required – if that’s the case, you’ll be advised accordingly, and nothing will be done without your express agreement.

We will do everything we can to source the parts at a competitive price and save you as much money as possible. If, however, you decide not to go ahead with the repair then that’s fine – though the service charge will still apply as it covers the engineer’s call out and damage assessment.

There are no hidden fees or undisclosed extras, and if you have any questions either during or after the engineer’s visit, we’re here to help.