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Senior Domestic Appliance Engineer – Nationwide

Are you a current fully experienced whitegoods engineer that likes the idea of being involved with recruitment and mentoring of new, trainee engineers? If so, this role is definitely for you.

The ideal candidate will be a fully competent white goods engineer who is experienced in fault finding with a range of appliances including:

• Washing Machines (Freestanding & Integrated)
• Tumble Dryers (Freestanding & Integrated)
• Refrigeration Products (Frost Free & American Style, Freestanding & Integrated) – R600 System Trained desirable but not essential
• Electric Cookers, Ovens & Hobs (Freestanding & Integrated)
• Dishwashers (Freestanding & Integrated)
• Gas Safe / CCN1 / CKR1 Desirable but not essential

We are looking for engineers who are self-reliant and responsible, able to manage their allocated work, stock of spare parts and service their area effectively. They will be able to demonstrate pride and effort in any task undertaken and will have excellent communication skills with bundles of enthusiasm.

Vacancy Summary:

• Closing date: Open
• Job type: Full-Time / Permanent
• Salary & benefits package: £31k pa Basic Salary + £4k pa Attendance Bonus (£35k without having to work over-time, sell products or do extra jobs per day)
• Full City & Guilds Assured Accreditation after joining
• Full uniform, Apple iPhone, specialist tools and PPE provided
• Fully expensed van with A/C and Apple Car Play
• 28 days holiday rising to 33 days including bank holidays with length of service
• Regular incentives / bonuses
• Great team / social environment
• Become a Mentor for newly trained engineers
• Annual tool-box talks and a fully expensed Christmas Party (including hotel stays)
• Regular incentives and rewards for good performance and customer reviews – These are usually £100 Amazon or Miller & Carter Vouchers!
• £500 Mentoring bonuses paid when a trainee that you mentored successfully completes their probationary period (6 Months).

Required Knowledge and Experience:

• Applicants must have at least 5 years experience in repairing domestic appliances such as washing machines, dishwashers, cookers, tumble dryers and fridge freezers.
• You need to have the ability to manage an allocated workload and carry out repairs in accordance with instructions given.
• You must also be presentable and have excellent communication skills.

Job Description

• Visiting clients’ homes diagnosing and rectifying faults to all Domestic Appliances (Whitegoods).
• Achieving a Maximum of 10 Customer Visits per day, excluding recall repairs and administrative visits.
• Training and Mentoring Trainee engineers.
• Accurate visit and fault reporting using the ServiceMate job management system.
• Spare part identification.
• Payment Collection.
• Daily routing of Service Calls.
• Checking spare part deliveries daily and accurately reporting defects and missing parts.

Behaviours 

• Able to work under pressure with a drive to meet daily deadlines.
• Self-motivated, flexible, proactive and hard working with a positive attitude.
• Exceptionally high standards with meticulous attention to detail. Accuracy is a must.
• Excellent communicator with the ability to build effective confident working relationships.
• Excellent time management skills with the ability to multi-task, prioritise & respond quickly to the needs of the business
• Ability to make solid decisions quickly in a critical situation & solve problems.
• Ability to work accurately in a busy, demanding environment, whilst adhering to stringent deadlines.
• Be willing to try out new ways of working
• Display model behaviour that shows respect, helpfulness and cooperation
• Value and support team members

How to apply

If you feel you’re a good candidate for this role, please follow the “Apply Today” button.